Terms of Service

Version date: 27 March 2026

These Terms of Service apply to the use of navatron.com, our software products, APIs, hosted services, and related professional services.

1. Who are we?

These terms are offered by:

NavaTron B.V.
Octavio Pazlaan 5
2553 DM ’s-Gravenhage
The Netherlands
KvK: 97753408
VAT: NL868216008B01
legal@navatron.com

NavaTron Holding B.V. is the parent company of NavaTron B.V. and owns the NavaTron brand and certain related intellectual property.

Unless an order says otherwise, NavaTron B.V. is the contracting party for our products and services.

2. When do these terms apply?

These terms apply if you:

• visit our website;
• request a demo, trial, or quotation;
• create or use an account;
• buy or use one of our services;
• use our APIs, portals, support, or implementation services.

These terms are meant for business users and organisations. We do not market our subscriptions on this website to consumers. If mandatory consumer law applies in a specific case, that law overrides these terms where required.

If we also sign an order form, statement of work, SLA, or DPA with you, those documents apply as well. If they conflict, the following order applies:

1. the signed order;
2. the signed statement of work;
3. the signed SLA;
4. the signed DPA;
5. these terms.

3. What do we provide?

We provide the website, our software products, APIs, support, and related services described in the applicable order or service description.

We may improve, update, maintain, patch, replace, or discontinue parts of the services from time to time. We try not to make changes that materially reduce the core functionality of a paid service during the agreed term, unless the change is needed for security, legal compliance, or a third-party dependency.

Unless we have expressly agreed otherwise in writing:

• the services are provided on an “as available” basis;
• we do not guarantee uninterrupted or error-free availability;
• service level commitments apply only if they are set out in a signed SLA or order;
• trial, beta, and early-access features may change or be withdrawn at any time.

4. What do we expect from you?

If you act on behalf of a company or other organisation, you confirm that you are allowed to bind that organisation.

You are responsible for:

• choosing your authorised users;
• keeping login credentials secure;
• using the services in compliance with the law and these terms;
• making sure your users also follow these terms;
• notifying us quickly if you suspect misuse, unauthorised access, or a security issue.

You may not:

• use the website or services for unlawful, harmful, infringing, or misleading purposes;
• interfere with the availability, integrity, or security of our systems;
• upload malware or malicious code;
• circumvent access controls, security measures, or usage limits;
• copy, modify, reverse engineer, or create derivative works from our services except where mandatory law allows this;
• resell or sublicense the services unless we have agreed that in writing;
• scrape or systematically extract website content in a way that harms NavaTron or our users.

5. Orders, fees, and payment

Commercial details such as scope, term, pricing, billing frequency, and implementation fees are set out in the relevant order.

Unless the order says otherwise:

• fees are exclusive of VAT and other applicable taxes;
• recurring fees are invoiced in advance;
• invoices must be paid within 30 days of the invoice date;
• overdue amounts may bear the Dutch statutory commercial interest (wettelijke handelsrente);
• we may suspend a service for material non-payment after notice and a reasonable opportunity to pay.

Fees already paid are not refunded, unless mandatory law or the order says otherwise.

6. Customer data and privacy

As between you and NavaTron, you keep your rights in the data that you or your users place in the services.

If we process personal data on your behalf, we do so under the applicable contract and Data Processing Agreement. Our public Privacy Policy does not replace that DPA.

You are responsible for:

• making sure you have a valid legal basis for the data you use with the services;
• giving any privacy notices required for your own users, customers, or staff;
• configuring the services in a compliant and secure way where you control settings, roles, or permissions.

We may process account data, billing data, support records, service metadata, and security logs as controller for our own legitimate business purposes, as explained in our Privacy Policy.

7. Intellectual property and confidentiality

All intellectual property rights in our website, services, software, documentation, designs, APIs, logos, and related materials remain with NavaTron, NavaTron Holding B.V., or our licensors.

We give you a limited, non-exclusive, non-transferable, non-sublicensable right to use the services during the agreed term for your own internal business purposes and only in line with the order and these terms.

If you share feedback or improvement suggestions with us, we may use them without payment or restriction, unless we agree otherwise in writing.

Each party must keep the other party’s confidential information confidential and may use it only for the contract. This does not apply to information that is already public, already lawfully known, independently developed, or lawfully received from a third party without a confidentiality obligation.

8. Liability and claims

We want our services to be dependable. At the same time, both parties need a fair and workable allocation of risk.

To the fullest extent permitted by law:

• neither party is liable for indirect loss, such as loss of profit, loss of turnover, loss of goodwill, or loss of opportunity;
• NavaTron’s total liability in any contract year is limited to the fees actually paid for the affected service in the 12 months before the event that caused the claim;
• if the claim only relates to free website use, a free trial, or a beta service for which no fees were paid, NavaTron’s total liability is limited to EUR 500.

Nothing in these terms excludes or limits liability for:

• fraud or fraudulent misrepresentation;
• wilful misconduct (opzet) or gross negligence (grove nalatigheid) where liability cannot legally be limited;
• death or personal injury where liability cannot legally be excluded;
• any other liability that mandatory law says cannot be excluded or limited.

If a third party claims that the way you use the services, your data, or your materials violates the law or infringes someone else’s rights, you will indemnify NavaTron for that claim.

For paid services, NavaTron will defend you against a third-party claim that the service, as provided by NavaTron and used as agreed, directly infringes that third party’s intellectual property rights. This applies only if you notify us promptly, let us control the defence and settlement, and reasonably cooperate with us. It does not apply to claims caused by your data, your modifications, your combinations with third-party tools not supplied by us, or your use of an outdated or non-compliant version.

If we reasonably believe a service may infringe a third party’s rights, we may modify or replace it, or end the affected part of the service and refund prepaid fees for the unused period.

9. Suspension and termination

These terms start when you first use the website or, for paying customers, when the relevant order starts. They continue until the website use ends or the order ends.

Unless the order says otherwise:

• either party may end a month-to-month subscription with at least 30 days’ written notice;
• either party may end the contract for material breach if the breach is not fixed within 30 days after written notice;
• either party may end the contract if the other party becomes insolvent, bankrupt, enters liquidation, or obtains a moratorium (surseance van betaling);
• NavaTron may suspend the services immediately if this is reasonably necessary for security, fraud prevention, legal compliance, or material non-payment.

When the contract ends:

• your access rights end;
• both parties must stop using the other party’s confidential information, except where retention is required by law;
• data return, retention, and deletion are handled under the order, DPA, and our normal retention procedures;
• clauses that should continue by their nature, such as payment, confidentiality, IP, liability, and dispute clauses, remain in force.

10. Force majeure and changes

Neither party is liable for delay or failure caused by events outside its reasonable control (overmacht), such as major internet outages, failures of hosting or telecom providers, war, terrorism, labour disputes, government measures, natural disasters, or widespread cyber incidents.

If such a situation lasts more than 60 consecutive days, either party may end the affected part of the contract by written notice. If that happens, we will refund prepaid fees for the unused part of the affected paid service.

We may update these terms from time to time.

For website-only use, updated terms apply when published on the website. For active paid subscriptions, we will give reasonable prior notice of material changes. If a material change has a materially adverse effect on you and is not required by law or security, you may raise an objection before the effective date and we will discuss a reasonable solution.

11. Other legal points

If a provision of these terms is invalid or unenforceable, the rest stays in force.

You may not assign the contract without our written consent, unless mandatory law allows it. NavaTron may assign the contract to an affiliate or as part of a merger, reorganisation, or sale of business.

If we do not enforce a right immediately, that does not mean we waive it.

These terms are written in English. If we publish a Dutch translation and there is a conflict, the English version prevails unless mandatory law requires otherwise.

12. Governing law and disputes

These terms and any non-contractual obligations connected to them are governed by Dutch law.

If we cannot resolve a dispute together, it will be submitted to the competent court in the Netherlands. To the extent legally permitted, the courts of The Hague, the Netherlands have jurisdiction.

13. Contact

Questions or legal notices about these terms can be sent to:

NavaTron B.V.
Legal Affairs
Octavio Pazlaan 5
2553 DM ’s-Gravenhage
The Netherlands
legal@navatron.com