Support
Get help with NavaTron products.
Use the support and billing contacts below for active customer questions and account help.
Technical Support
Existing customer questions, onboarding requests, and product issues.
support@navatron.comWhen contacting support, include:
- Your company name
- Product name (e.g. SimCore, NavaLogix)
- Description of the issue
- Steps to reproduce the problem
- Any error messages received
Billing & Account
Invoices, payments, subscriptions, and account management.
billing@navatron.comCommon billing topics:
- Invoice queries and corrections
- Subscription changes and upgrades
- Payment method updates
- Account cancellations
- VAT and tax documentation
Documentation
Product Documentation
Documentation availability depends on the product and customer relationship.
NavaLogix
Route planning product documentation and integration guides.
SimCore
SIM management and billing platform documentation and API reference.
BuildCentral
Business Central extension delivery workflow documentation.
Other contacts
Sales
Product demos and commercial questions
Partnerships
Reseller and collaboration opportunities
Legal
Legal correspondence and contract matters
Privacy & GDPR
Data subject rights and DPA enquiries
General
Not sure where to start?
Found a security vulnerability?
Do not use the standard support channel. Please report security vulnerabilities directly to the security team via responsible disclosure.